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FAQ's

Man overlooking airport skyline
  • Can I book by telephone?
    Yes, telephone bookings can be made by phoning the office number on 01275 218204. If leaving a message please leave your name, number & Date's From & To ONLY & one of our team members will call you back.
  • How secure are the car parks?
    Security is taken very seriously. Our off-airport car parks have cctv, are security fenced & gated and patrolled in a ad hoc fashion.
  • How far is the car park from the Airport?
    Our compounds are 3 & 4 miles from Bristol Airport.
  • What time should I arrive at the car park?
    When making your booking you will be asked what time you estimate you will arrive at the Drop & Go Car Park. Try to make this time at least half an hour before your first check-in time. When travelling to the airport if you are 10 minutes late/early from your booked time please call the office on 01275 218204 as we reserve the right to charge a £10 fee for any early/late bookings.
  • Can I book short notice?
    Please phone our customer service number on 01275 218204 for any late bookings.
  • Will I be sent confirmation of my booking?
    You will receive an email confirming your booking which includes all of the details you need to make your parking experience as stress-free as possible.
  • I haven't received my email confirmation. What do I do?
    The first thing you should do is check your 'junk' or 'spam' email folder, as these emails sometimes end up there. If not, please contact us on 01275 218204.
  • Is there an extra discount for booking more than one vehicle at a time?
    Not at this time. Our prices are per vehicle and are already at a discounted rate.
  • What is A4 Parking Meet and Greet Parking?
    A4 Parking Meet & Greet Parking is a convenient and hassle-free way of parking. Drive directly to the airport terminal and be met by a parking chauffeur. Your car will be taken by them to a nearby secure car park whilst you check-in. Upon your return, your car is brought back to you at the Drop & Go Car Park next to the airport terminal so you can be on your way quickly. This is a popular choice for disabled travellers, business people, large lugagge i.e Push Bikes, Skis and for people traveling with children.
  • How do I change my flight dates or times?
    Please contact our Customer Services team on 01275 218204 to make an amendment.
  • What do I do if I want to cancel my booking?
    You can either send an e-mail with booking reference or call our customer services on 01275 218204 or e-mail bookings@a4parking.co.uk. Any clients booking where they have not complied with on screen booking requirements and who have been unable to park will not be subject to a refund. Bookings Fees and MMS charges are non-refundable. No refund is available for unused part stays
  • How do I make a complaint?
    We take complaints very seriously.Please send your complaints via e-mail bookings@a4parking.co.uk (For the attention of Head of Customer Services) You will receive a response within 3 working days of us receiving you complaint. Please note: Terms and Conditions are available online to clients prior to making a booking.
  • Do you have insurance?
    Yes we have insurance for all of our drivers, however if for unforseen circumstances A4 will not provide a courtesy car.
  • What are your terms and conditions?
    Yes, please go to the following link Terms.

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Lulsgate Bottom

North Somerset, United Kingdom

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