A4 Parking Limited Terms and conditions

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A4 Parking Limited (A4P) outline the following procedures:

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Cancellations/Amendments Procedures

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If you need to amend or cancel your booking, please email bookings@a4parking.co.uk. Please check all booking details on receipt of confirmation. A4P cannot be held responsible if clients do not advise any amendments required. For cancellations please include your name, car details, and details of required changes.

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Terms and Conditions

A4 Parking Limited (A4P)

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This is a legal document and contains contractual provisions. Your Statutory Rights are not affected.

1. Bookings

1.1 Bookings through the A4P website are deemed to be made when validated on the website.

1.2 Bookings made only by the website.
1.3 Bookings will not be accepted by post.

1.4 All services are subject to availability.
1.5 A4P reserve the right not to accept or fulfil a booking.

2. Payment

2.1 Payment for a booking made thorough our secure website using Paypal.

2.2 If payment by card is declined the service provider reserves the right not to fulfil your booking.
2.3 All prices are quoted in pounds Sterling including VAT. 
2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

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3. Cancellation

3.1. Cancellations up to 5 days prior to the booking start date a refund of the amount paid minus £5 admin charge will be issued.

5 days up to 24 hours prior to the booking start date is a 40% refund or a voucher code for 60% of the value of the cancelled booking will be issued.

There is no refund given if cancellation is made 24 hours or less than the booking appointment time. 

3.2 A Customer to whom Condition 3.1 applies;   (including in either case Customers who do not turn up) shall be liable to pay the full parking fee agreed for the whole do the booked parking period (any abatement of the agreed parking fee will be at A4P`s sole discretion).

3.3 Cancellations by e-mail (see Condition 8.7) to A4P.

3.4 For the purposes of this Conditions 3 the booked parking period shall be deemed to commence at one minute past midnight on the first day of the parking period.

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4. Parking

4.1 THE CUSTOMER SHALL INSPECT THEIR VEHICLE AT THE END OF THE PARKING PERIOD AND REPORT ANY DAMAGE TO THE COMPANY BEFORE DRIVING THE VEHICLE OFF THE COMPANY PREMISES, OR BEFORE COMMENCING DEPARTURE FROM THE AIRPORT GROUNDS IN THE CASE OF CHAUFFEUR / MEET & GREET PARKING.

4.2 Damages

Any claim for damage to a vehicle must be pointed out to the driver or phoned through IMMEDIATELY on return of vehicle whilst you are still in the airport car park. Claims outside of the car park, unfortunately cannot be considered.

In the unlikely event of any damage to your vehicle you will need to forward our office with a picture of the claimed damage whilst you are in the airport car park. Along with this you will also need to provide the pictures you took prior to dropping off the vehicle. At least one of which must include our staff member who collected your car either next to, or inside of it.

We do our upmost to ensure damage doesn’t occur whilst in our care so we do not accept any liability for customers failing to photograph the vehicle prior to your departure.

Dents with a diameter of less than 3cm / 30mm or scratches less than 3cm / 30mm are not considered as damage as per BVRLA standards.

Any light scratches that have not breached the paint work are also not considered as damage.

4.3 The Customer will be required to provide A4P with three written comprehensive quotations for any A4P written accepted repairs to The Customer vehicle  from three reputable garages within 14 (fourteen) days of the incident being accepted by A4P

4.4 A4P has no contractual obligation to provide a courtesy vehicle or to reimburse The Customer for loss of earnings or any other out of pockets expenses incurred whilst The Customer vehicle is repaired.

4.5 A4P does not accept responsibility for any mechanical or electrical failure to vehicles whilst in its custody. Nor will the company accept responsibility for damaged or punctured tyres & wheels or damaged glass (mirrors / windscreen etc)

4.6 During the Parking Period A4P shall keep the vehicle at its premises of one of its authorised secure parking sites, during the time the vehicle is parked it will be at the owner’s risk. The Customer authorises A4P and their agents to drive the vehicle between authorised secure parking sites and the Airport.

4.7 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving A4P`s premises and entering on to public highway.

4.8 A4P shall not be obliged to release the vehicle to a third party without the written authority of the Customer.

 

5. Customer's Liability

5.1.1 The Customer shall be liable for and indemnify A4P in respect of any death, personal injury or damage caused by the Customer or any person with the Customer whilst on A4P`s premises or in anyway arising from a breach of the warranty in paragraph 5.1.2 below.

5.1.2 The Customer warrants to A4P that at the commencement of the Parking Period, the Customer's vehicle is in a safe and roadworthy condition has a current MOT certificate (if required by law) and that no dangerous toxic or illegal substances have been left within the vehicle.

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6. Accessories
On arrival to the drop and go car park ALL 12v accessories should be unplugged this includes but not limited to phone chargers / sat navs / inverters / drive cams / Bluetooth radio. If this is not done, we reserve the right to unplug anything that draws power whilst your car is with us. You will need to plug it back in when your car is returned.

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7. Early returns.
Same day returns are not always possible if your car has been moved from the office to the compounds from 21:00 until 08:00 the next day. If there is a potential problem with your flight you must inform us immediately so we don’t move them away. Our compounds are shared and are not always accessible. We do not accept responsibility arising from having to stay in hotels or any other fees incurred whilst we are unable to return your car.
7.1Any other early returns must be sent via email to us to confirm the changes. Please provide a registration number and the new arrival time (in 24hr format) and if applicable the new flight number.  A4airportparking@live.co.uk 

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8. Change of Date
Changes of date should not be assumed as received until confirmation has been sent back from the office.

 

9.Fuel
Your vehicle must have enough fuel to drive to and from our compound. We will refuse to take cars with the fuel light on. 
No refund will be due or offered. Cars that run out of fuel will be charged £20. Consisting of £5 worth of fuel and a £15 refuelling charge.
 

10. Exclusion of Liability

10.1 A4P does not accept any responsibility or liability (whether as bailee or otherwise) for any theft, loss or damage to:

10.1.1 any personal property or loose items left within the vehicle whilst on A4P`s premises (whether or not during the Parking Period):

10.1.2 for any personal property (including travelling luggage) of the Customer or any person travelling with the Customer either when on A4P`s premises or whilst travelling between A4P`s premises and the airport.

10.2 A4P does not accept any responsibility or liability (whether as bailee or otherwise) for any damage to the windscreen or any other glass in the vehicle.

10.3 A4P does not accept any responsibility or liability if you lose your return receipt and this is presented to the Company by a third party who uses it to fraudulently take delivery of your car. Your attention is drawn to this exclusion of liability in our notices at the Car Parks.

 

11. Complaints Procedure

11.1 Nothing in this procedure restricts the Customers right to pursue remedies through the Court.

11.2 A4P will acknowledge the Customer's complaint in writing within 14 working days.

11.3 Subject to receiving the Customer's co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection A4P will deal promptly with the complaint.

11.4 A complaint will initially be dealt with by A4P`s Customer Services Department.

11.5 A4P`s Customer Services Officer (�CSO�) will endeavour to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the Customer supplying further information which is required or there being a delay in the vehicle being made available for inspection.

11.6 In the event of a complaint relating to alleged damage to a vehicle the Customer will make the vehicle available for inspection by A4P prior to any repairs being carried out thereto.

11.7 Any communication in relation to the complaint can be made by calling the Customer Service number 01275 218204 in writing addressed to the CSO at the administration address.

11.8 All telephone calls to A4P are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored.

11. Miscellaneous

The paragraph headings do not form part of these conditions and shall not be taken into account in the construction or interpretation thereof.

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12. Definitions

(a) The Company shall mean A4 Parking whose premises are A4 Parking, Ellandee , Downside Rd, Bristol , BS48 3EW

(b) 'Vehicle' shall mean the Vehicle which is received into the Car Parks, or received by a chauffeur and shall include a car, caravan, caravanette, dormobile, mobile home, transit van, truck, motor bicycle and other mechanical device on wheels or tracks, its equipment and accessories.

(c) the 'Car Parks' are the A4 Parking Car Park at A4 Parking, Ellandee , Downside Rd, Bristol , BS48 3EW

11. Jurisdiction

The contract between A4P and the Customer and any person travelling with the Customer shall be governed by the law of England and Wales and these conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales . Customer Service Number 01275 218204

 

A4 Parking Limited

A4 Parking Limited, Ellandee , Downside Rd, Bristol , BS48 3EW