A4 Parking Limited Terms and conditions



A4 Parking Limited (A4P) outline the following procedures:

Cancellations/Amendments Procedures

If you need to amend or cancel your booking, please email bookings@a4parking.co.uk. Please check all booking details on receipt of confirmation. A4P cannot be held responsible if clients do not advise any amendments required. For cancellations please include your name, car details, and details of required changes.

Terms and Conditions

A4 Parking Limited (A4P)

This is a legal document and contains contractual provisions. Your Statutory Rights are not affected.

1. Bookings

1.1 Bookings through the A4P website are deemed to be made when validated on the website.

1.2 Bookings made only by the website.

1.3 Bookings will not be accepted by post.

1.4 All services are subject to availability.

1.5 A4P reserve the right not to accept or fulfil a booking.

2. Payment

2.1 Payment for a booking made thorough our secure website using Paypal.

2.2 If payment by card is declined the service provider reserves the right not to fulfil your booking.

2.3 All prices are quoted in pounds Sterling including VAT. 

2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.

3. Cancellation

3.1.Due to the impact of COVID-19 on our business, we are no longer in a position to offer refunds on any cancelled bookings. We will however be able to offer you a voucher code for the full value of your existing booking for you to use when you are able to rebook your holiday. Although please note there will be no refund given if cancellation is made less than 24 hours before your booking date. We thank you for your cooperation with this and hope that all our customers are staying safe and well.

3.2 A Customer to whom Condition 3.1 applies;   (including in either case Customers who do not turn up) shall be liable to pay the full parking fee agreed for the whole do the booked parking period (any abatement of the agreed parking fee will be at A4P`s sole discretion).

3.3 Cancellations by e-mail (see Condition 8.7) to A4P.

3.4 For the purposes of this Conditions 3 the booked parking period shall be deemed to commence at one minute past midnight on the first day of the parking period.

4. Parking


4.2 Damages

Any claim for damage to a vehicle must be pointed out to the driver or phoned through IMMIDIATELY on return of vehicle whilst you are still in the airport car park. Claims outside of the car park, unfortunately cannot be considered.

In the unlikely event of any damage to your vehicle you will need to forward our office with a picture of the claimed damage whilst you are in the airport car park. Along with this you will also need to provide the pictures you took prior to dropping off the vehicle. At least one of which must include our staff member who collected your car either next to, or inside of it.

We do our upmost to ensure damage doesn’t occur whilst in our care so we do not accept any liability for customers failing to photograph the vehicle prior to your departure.

Dents with a diameter of less than 3cm / 30mm or scratches less than 3cm / 30mm are not considered as damage as per BVRLA standards.

Any light scratches that have not breached the paint work are also not considered as damage.

4.3 The Customer will be required to provide A4P with three written comprehensive quotations for any A4P written accepted repairs to The Customer vehicle  from three reputable garages within 14 (fourteen) days of the incident being accepted by A4P

4.4 A4P has no contractual obligation to provide a courtesy vehicle or to reimburse The Customer for loss of earnings or any other out of pockets expenses incurred whilst The Customer vehicle is repaired.

4.5 A4P does not accept responsibility for any mechanical or electrical failure to vehicles whilst in its custody. Nor will the company accept responsibility for damaged or punctured tyres or damaged glass (mirrors / windscreen etc)

4.6 During the Parking Period A4P shall keep the vehicle at its premises of one of its authorised secure parking sites, during the time the vehicle is parked it will be at the owner’s risk. The Customer authorises A4P to drive the vehicle between authorised secure parking sites and the Airport under A4 Parking’s Insurance.

4.7 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving A4P`s premises and entering on to public highway.

4.8 A Customer must produce the receipt provided by A4P when reclaiming the vehicle. In the event that a receipt is lost A4P shall be entitled to require proof of the Customers identity.

4.9 A4P shall not be obliged to release the vehicle to a third party without the written authority of the Customer.


5. Customer's Liability

5.1.1 The Customer shall be liable for and indemnify A4P in respect of any death, personal injury or damage caused by the Customer or any person with the Customer whilst on A4P`s premises or in anyway arising from a breach of the warranty in paragraph 5.1.2 below.

5.1.2 The Customer warrants to A4P that at the commencement of the Parking Period, the Customer's vehicle is in a safe and roadworthy condition has a current MOT certificate (if required by law) and that no dangerous toxic or illegal substances have been left within the vehicle.

6. Transport to and from Airport

6.1 Transport between A4P`s premises and the airport on A4P`s vehicles is (subject to these Conditions) included in the parking fee.

6.2 Transport between A4P`s premises and the airport leaves at regular intervals to coincide with flight arrivals and departure times. It is the Customer's responsibility to arrive at A4P`s premises in good time (allowing for possible traffic congestion and other delays) to enable them to arrive at the airport by the airline's recommended check in time.

6.3 A4P can accept no liability for transport delays caused by traffic congestion, vehicle breakdown or other causes beyond A4P`s control.

6.4 Customers should not board a vehicle if they are unable to find a seat.

6.5 Children under the age of 8 may only travel if seated.

6.6 No animal may be carried without the prior agreement of A4P.

6.7 All travel luggage must be kept with the persons travelling or in the luggage storage areas on the vehicle and must not be placed in the aisles or standing areas.

6.8 The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations or whose conduct or condition is in the opinion of the driver a danger or potential danger to the vehicle or its passengers may be removed from the vehicle or prevented from boarding on the driver's authority.

6.9 The Customer will be responsible for any damage caused to the vehicle by the Customer or any person travelling with the Customer.

7. Exclusion of Liability

7.1 A4P does not accept any responsibility or liability (whether as bailee or otherwise) for any theft, loss or damage to:

7.1.1 any personal property or loose items left within the vehicle whilst on A4P`s premises (whether or not during the Parking Period):

7.1.2 for any personal property (including travelling luggage) of the Customer or any person travelling with the Customer either when on A4P`s premises or whilst travelling between A4P`s premises and the airport.

7.2 A4P does not accept any responsibility or liability (whether as bailee or otherwise) for any damage to the windscreen or any other glass in the vehicle.

7.3 A4P does not accept any responsibility or liability if you lose your return receipt and this is presented to the Company by a third party who uses it to fraudulently take delivery of your car. Your attention is drawn to this exclusion of liability in our notices at the Car Parks.


8. Complaints Procedure

8.1 Nothing in this procedure restricts the Customers right to pursue remedies through the Court.

8.2 A4P will acknowledge the Customer's complaint in writing within 14 working days.

8.3 Subject to receiving the Customer's co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection A4P will deal promptly with the complaint.

8.4 A complaint will initially be dealt with by A4P`s Customer Services Department.

8.5 A4P`s Customer Services Officer (�CSO�) will endeavour to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the Customer supplying further information which is required or there being a delay in the vehicle being made available for inspection.

8.6 In the event of a complaint relating to alleged damage to a vehicle the Customer will make the vehicle available for inspection by A4P prior to any repairs being carried out thereto.

8.7 Any communication in relation to the complaint can be made by calling the Customer Service number 01275 218204 in writing addressed to the CSO at the administration address.

8.8 All telephone calls to A4P are charged at the rate agreed with your telephone service provider. Telephone calls may be monitored.

9. Miscellaneous

The paragraph headings do not form part of these conditions and shall not be taken into account in the construction or interpretation thereof.

10. Definitions

(a) The Company shall mean A4 Parking whose premises are A4 Parking, Ellandee , Downside Rd, Bristol , BS48 3EW

(b) 'Vehicle' shall mean the Vehicle which is received into the Car Parks, or received by a chauffeur and shall include a car, caravan, caravanette, dormobile, mobile home, transit van, truck, motor bicycle and other mechanical device on wheels or tracks, its equipment and accessories.

(c) the 'Car Parks' are the A4 Parking Car Park at A4 Parking, Ellandee , Downside Rd, Bristol , BS48 3EW

11. Jurisdiction

The contract between A4P and the Customer and any person travelling with the Customer shall be governed by the law of England and Wales and these conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales . Customer Service Number 01275 218204


A4 Parking Limited

A4 Parking Limited, Ellandee , Downside Rd, Bristol , BS48 3EW